Customer Service Representative

Customer Service Representative

About Toolots – Toolots was founded in 2016 by CEO Jason Fu with one goal in mind, to sell reliable equipment fast. The company has offices located in the following Chinese provinces: Hangzhou, Shanghai, Ningbo, Qingdao, and the following US states: California & Texas. Toolots contains talented teams of individuals in both countries who are responsible for finding quality equipment and providing a platform for those manufacturers to sell worldwide. The company is in a rapid growth phase and needs talented & dedicated members who strive for success.  

Position Highlights: 

Do you love helping people? Do you find the good in every situation? Toolots, Inc. is seeking a positive individual able to serve customers by providing product and service information.

Job Duties:

• Reply to customers in a timely fashion
• Strong attention to detail
• Attracts potential customers by answering product and service questions
• Ability to suggest similar products if the product in question is out of stock
• Able to analyze customer feedback and recommend potential products to management
• Ensures resolutions to any customer complaints
• Demonstrates and explains products in an efficient matter 
  
  
  Who you are:
• Strong written and oral communication
• Ability to work in a fast paced environment
• Professional, courteous, and reliable
• Honest, attentive, and responsive 
  
  Bonus Skills:

• Knowledge of machines and tools (lathe machines, milling machines, band saws, cold saws, abrasive saws)
• Bilingual in Spanish or Mandarin preferred but not required 
  
  
  Business Hours:
• 8:00am – 5:00pm  Monday to Friday and some Saturdays