Toolots has helped more than 400 manufacturers across the world sell their products through the Toolots e-marketplace platform. This sounds like a lot of working coming from a startup business, but there are many things that happen behind the scenes that help Toolots accomplish this.
CSO Zeming Gao discusses the future of Toolots to Chinese manufacturers and Toolots employees.Because of the startup nature of our business, Toolots often encountered problems with new products from vendors. So, to alleviate this problem, Toolots came up with a system. Whenever a problem arises from new products, our employees write up a report card, listing exactly what's wrong with the product. Then, our business development team trains all relevant parties on how to resolve the issue, including the manufacturers, engineers and customer service team.
"Whether we're in the startup phase or not, we will always be constantly learning," says Jason Fu, CEO of Toolots. "However, since we have so many product categories, we just have to learn a lot more information than traditional businesses – and quicker."
To reduce the number of incidents, our customer service department is quickly learning every aspect of each machine that is being added onto the Toolots platform, from startup to troubleshooting. In addition to this, we offer a local call center, video troubleshooting and local engineers to help resolve any issues customers may face. This helps customers have peace of mind, knowing that they are being helped through every step of the buying process, including after-sales.
"Toolots' product managers are doing a great job becoming familiar with my products," says Penny Yin from Ample Safety Tools. "I like how Toolots solves all the problems for me."
We try our best at Toolots to ensure satisfaction among both customers and merchants on our platform. What we are doing is something that can't be replicated because of our pending patent. One manufacturer who attended the roundtable jokingly said that he was angry because he wished he thought of Toolots first.
CEO Jason Fu and CSO Zeming Gao smile alongside Chinese leaders in manufacturing.
